Dr. Theresa Young

Senior Property Claims Process Leader, CSAA Insurance Group

Dr. Theresa Young is the Senior Property Claims Process Leader for CSAA Insurance Group. Theresa architected an advanced triage system optimizing a balance of service, expense, and quality. This led to a $20M per annum improvement in expense results while improving service scores to best in class. She developed a unique CAT response approach that has contributed to faster recovery and decreased costs. Her innovative operating model creates workflow fluidity to maximize capacity. She has published industry white papers and speaks on various topics at industry conferences.